Shipping policy
Order Processing
All orders are processed within 2 to 3 business days, excluding weekends and holidays. Orders placed after business hours or on non-business days will begin processing on the next business day. Once your order has shipped, you will receive a confirmation email with tracking information.
Domestic Shipping
We ship all United States orders via USPS Ground Advantage. Transit time is typically 2 to 5 business days after shipment.
The total estimated delivery time, including processing and shipping, is 4 to 8 business days.
Delivery times are estimates and may vary due to carrier delays, weather conditions, or periods of high shipping volume.
International Shipping
We offer international shipping to select countries. Shipping rates are calculated at checkout based on destination and order details. Transit times typically range from 1 to 4 weeks depending on the destination.
Customers are responsible for any customs duties, taxes, or import fees imposed by their country. Delivery times may be extended due to customs processing, and tracking availability may vary by destination.
Order Tracking
Once your order ships, a tracking number will be provided by email. Please allow up to 24 hours for tracking updates to appear. If tracking has not updated for several days, you may contact us for assistance.
Shipping Delays
Delays may occur due to carrier issues, weather events, high shipping volumes, or customs processing for international orders. If your order is significantly delayed beyond the estimated delivery window, please contact us and we will assist in investigating the issue.
Lost or Missing Packages
If your package appears to be lost, please wait 7 days past the estimated delivery window for domestic orders or 14 days for international orders before contacting us. After this period, we will assist with next steps, which may include a replacement or refund depending on the situation.
Delivered but Not Received
If tracking shows that your package has been delivered but you have not received it, please first check with neighbors or others at your address and contact your local USPS office. In some cases, packages may be marked as delivered prior to arrival. Please allow 2 to 3 additional days.
If the package is still missing, contact us and we will work with you to determine an appropriate resolution.
Incorrect Shipping Addresses
Orders are shipped to the address provided at checkout. We are not responsible for shipments sent to incorrect or incomplete addresses. If a package is returned to us, additional shipping charges may apply to resend the order.
Returns and Refunds
For information regarding returns, exchanges, and refunds, please refer to our Refund Policy at the following link:
https://shop.sparklyship.com/policies/refund-policy
Contact
For questions regarding shipping or your order, please contact us using the following form: https://shop.sparklyship.com/pages/contact